To save costs and reduce battery usage, some prominent PC manufacturers have constructed their systems with Intel HD Graphics family video adapter built into the main Intel processor in lieu of more expensive dedicated graphics hardware.

However, initial software releases of the OEM version of the Intel HD Graphics family software have documented problems displaying video from many applications, including Race-Keeper Comparo. Intel has fixed its video driver issues, and all releases on or subsequent to v8.15.10.2509 include the required bug fixes.

However, some PCs currently shipping still include early versions of the Intel video driver. If you experience issues displaying video, and in particular, video within Race-Keeper Comparo, you will need to update your video drivers.

To download Intel's updated 64-bit video drivers, go to Intel 64-bit Video Drivers.

To download Intel's updated 32-bit video drivers, go to Intel 32-bit Video Drivers.

The update process is straightforward and you should notice benefits playing video across all applications that require video.

Please follow the instructions below:

-Turn off Internet (i.e., disconnect WiFi)
-Go to Control Panel/Device Manager and click on Display adapters
-Right-click on Intel(R) HD Graphics Family and select Properties/Driver
-Verify that driver version is not 8.15.10.2509, then click Uninstall (confirm delete and OK, do not restart)
-Scan for hardware changes
-Click on Display adapters, right-click Standard VGA Graphics Adapter and select Update Driver Software
-Browse to folder with driver files, click Next
-Nothing happens, but message indicates that "The best driver software for your device is already installed"
-Restart and turn on Internet (i.e., reconnect to WiFi)
-Go to Control Panel/Device Manager and click on Display adapters
-Right-click on Standard VGA Graphics Adapter and select Update Driver Software…
-Search automatically for updated driver software, "Installing driver software..."
-"Windows has successfully updated your driver software"
-Click Close and restart
-Right-click on Intel(R) HD Graphics Family and select Properties/Driver to verify update

Please contact us at info@race-keeper.com if you need any assistance.