Instant Video Support

A number of driving experiences and vehicle manufacturers around the world utilize our Race-Keeper video and data capture solutions to provide their driving guests with mementos and memories that will last a lifetime and can be easily shared on all social media platforms with friends and family. This section of our website has been designed to offer assistance to these driving experience guests if they experience any difficulties playing back their Race-Keeper videos on the USB drive or SD card that they received at the driving venue . If you have attended a driving experience day at a location that provides video captured by Race-Keeper equipment and are having issues accessing the files on your USB, the information below should offer some assistance.

Playback Device: We have developed Race-Keeper Instant Video for both Windows and Mac OS operating systems

  • PC (Microsoft Windows) – Race-Keeper Instant Video Player for windows has been designed for use on any version of Windows from XP onwards. To run the Instant video player, inserted your USB or SD card into your PC and double-clicked on the file titled “Windows Users Double CLICK HERE TO PLAY VIDEO.bat” If you have done this but the video player either has not opened or the contents of the player do not play correctly, please proceed to the next section of this guide titled “Contents of USB”.
  • MAC (Apple OS) – Race-Keeper Instant Video Player for Mac OS has been updated in 2022 to play on all versions of the Mac operating system since 2018. Look on your USB drive or SD card for the file called “MAC users double click here to play your videos”, and… double click that file! If you don’t see that file on your USB or SD card, please write to us at info@race-keeper.com and tell us which driving experience event you attended. We’ll send you the correct MAC OS Instant Video player



    • If your MAC will not open the Race-Keeper instant video player app when you double on the app file, follow these directions:

    How to Open a Program from an Unidentified Developer (Mac)
    In the Finder, locate the app you want to open. (Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.)
    Press the Control key, then click the app icon.
    Choose Open from the shortcut menu.
    Click Open.

    This app is saved as an exception to your security settings, and you will be able to open it in the future by double-clicking it, just like any registered app.

  • TV and Other Media Devices – Race-Keeper Instant Video Player does not natively support playback on TV, Tablets or any form of basic media player. This is because the USB contains its own media player software that is required to playback all cameras synchronised with graphical data. Please attempt to playback your video on a computer. If you do not own a computer, please contact Race-Keeper and we will create an exported video file that will be playable on a TV and Other Media Devices.

Contents of USB

Below is an example of how the folder structure of your USB should look.

 

The items of note are:

  • Any folder whose title consists of numbers only will contain your video & data files. If you wish to playback your video outside of the Race-Keeper Instant Video Player software, you will find the video files in these folders.
  • The folder titled “Race-Keeper Instant Video” contains all of the media player graphics and program files.
  • The file titled “CLICK HERE TO PLAY VIDEO.bat” is what you will need to double-click in order to launch the media player.

Anti-Virus Issues

If you see the error message “Windows cannot find “.\Race-Keeper Instant Video\Race-Keeper Instant Video.exe’ Make sure you typed the name correctly then try again.” this means that your anti-virus has deleted an important file from the USB.

 

Some anti-virus programs delete the Race-Keeper Instant Video Player execution file if they believe it poses a risk to the health of the computer. Without this file Race-Keeper Instant Video Player cannot run.

In this circumstances, please contact Race-Keeper for a replacement copy of “Race-Keeper Instant Video.exe” and place it within the “Race-Keeper Instant Video” folder.

Playback Stops Prematurely

There are two possible causes if the video ends prematurely (recording finishes before the car returns to the pits).

1) Unfortunately, on very rare occasions a USB key may become disconnected from the video system when the car is out on track. The system cannot record to the USB key if it has become disconnected.

2) The USB key may have a bad sector. We do our very best to ensure all USB keys as individually tested before they are used with the video system but, again on rare occasions a bad USB key may pass our testing and make it out onto track where it subsequently fails to record the whole event.

I Cannot Access All Videos

If you believe that the Race-Keeper Instant Video Player is not showing you all of your ontrack action, this might be because the software is only designed to display three outings in total. You would need to speak with Race-Keeper to discuss your options.

Video Has No Sound

If your recording does not appear to have any sound, we would recommend playing the video.avi file in another media player to check whether this is a recording issue or a playback issue. The media player recommended by Race-Keeper is VLC. This is free software and can be downloaded here – http://www.videolan.org/vlc/download-windows.en_GB.html 

It’s Not You in the Video

If you have been provided a USB that contains the footage of another guest, please contact the driving experience operator direct to arrange the return of this USB. They should be able to contact the other guest and resolve the situation.

Contact Race-Keeper

If the information above has not helped to resolve your issue, please contact the Race-Keeper Technical Support Team by emailing info@race-keeper.com